GENERAL TERMS AND CONDITIONS

General Terms and Conditions of Suppama 2019

General Terms and Conditions have been developed in order to regulate the provision of services related to the use of equipment used for Stand-up paddling (hereinafter referred to as SUP), the provision of this type of equipment for use, and the sales of products by Falbrock OÜ (hereinafter referred to as Suppama).

Suppama provides to its customers (hereinafter referred to as a user) for use an SUP-board with auxiliaries, which are a vest and a paddle (hereinafter referred to as equipment), and the user undertakes to pay a fee to Suppama for such equipment (hereinafter referred to as fee). The provision of equipment for use shall take place in accordance with the present terms and conditions (hereinafter referred to as General Terms and Conditions), after the familiarisation with which the transaction between a user and Falbrock OÜ is regarded as having been entered into, and the contract for use is regarded as having been entered into, too (hereinafter referred to as the contract).

SUP equipment (hereinafter referred to as equipment) can be used during trips arranged by Suppama, and it can be obtained from Suppama staff, and outside trips it can be obtained from SUP- Stations (hereinafter referred to as a SUP-Station) or in some other way arranged by Suppama. SUP-Stations have been developed by Falbrock OÜ (hereinafter referred to as Suppama).

Suppama offers equipment only for personal use (except for special cases) and only at the sites specified on the map (hereinafter referred to as a map), which is available on the webpage of Suppama as well as in the mobile application (available for iOS and Android).

By means of the webpage of Suppama suppama.com (hereinafter referred to as the webpage) and Suppama mobile application (hereinafter referred to as a mobile application) users can purchase goods and services from Suppama’s online store (hereinafter referred to as an order or a purchase).

By accepting these terms and conditions the user confirms that he or she has familiarised himself or herself with the General Terms and Conditions, given his or her consent to them, and is willing to adhere to them.

Contact details of Suppama:
• Falbrock OÜ
• Registry code 12026140
• address: Tammepõllu tee 17-17, 74001 Haabneeme, Estonia
• e-mail: info@suppama.com
• bank account: EE402200221051152087 Swedbank

 

1. GENERAL PROVISIONS

1.1. Suppama provides the equipment to the user for personal use under the terms and conditions listed in General Terms and Conditions, and the user undertakes to pay for such equipment the fee specified in the price list, which is available on the webpage and in the mobile application. This obligation is valid for a specific period, and the user undertakes to return the equipment to Suppama after the expiration the relevant time period.
1.2. In order to accept the equipment for use, users should register on Suppama webpage suppama.com or via Suppama mobile application.
1.3. In order to register a new account, the user must give his or her consent to Suppama for processing personal data under the terms and by means specified in the Privacy Policy.
1.4. The user can pay for the equipment by a bankcard payment. In order to do that, the user should register the bankcard details in advance and give his or her consent to General Terms and Conditions.
1.5. The intermediation of card payments at Suppama account shall take place by means of SSL data communications and MasterCard SecureCode and Verified by Visa security systems. The user entitles Suppama to check the funds available on the account. In order to start using the equipment, a minimum of 20 EUR should be available on the bank account.
1.6. When entering into the contract, the user confirms that he or she is a person of full legal age or at least 15 years old, who has entered into a transaction using the funds that have been provided for this particular purpose or for free use by a legal representative of such person or by a third person at the consent of the latter.

 

2. TERMS AND CONDITIONS OF USING THE EQUIPMENT

2.1. The equipment can be obtained from the staff of Suppama or from Suppama SUP equipment rental machine – SUP-Station.
2.2. Users have the right to order and use the equipment provided that they are healthy enough to do it. Users undertake to inform Suppama about any doubts they might have that might hinder or encumber the usage of the equipment or pose a threat to the health or life of the user. If there is any doubt, the user must consult with a family physician, and, before using the SUP equipment, the user must make sure that he or she is healthy enough to do that.
2.3. The equipment is meant for personal use, and users are not allowed to hand over the equipment, a seasonal ticket, a user account, or access codes to third parties, unless otherwise has been established in the General Terms and Conditions.
2.4. The equipment should be handled with care and in a manner that would provide the integrity of the equipment and its preservation in the original condition (the condition the equipment was in at the moment when it was handed over to the user).
2.5. The equipment is only meant for usage in places indicated on the map, unless Suppama has specified otherwise. If the user is taking part in the trip, the equipment is only allowed to be used in the areas specified in the guidelines provided by the Suppama staff.
2.6. Users are allowed to use the equipment that has been borrowed via the SUP-Station only within the time period (hereinafter referred to as the period of use) ordered, after which the equipment should be returned to the SUP-Station, from which it was initially obtained and the door(s) must be closed.
2.7. Users can pay for the equipment via Suppama mobile application or the user account on the webpage (hereinafter referred to as the account), after logging into it.
2.8. When registering the account, users undertake to provide true and relevant data about them, including to register their correct and full name and use a valid e-mail address, and if they change, users should also change them in their account. The user can only be logged in via a single mobile application at a time.
2.9. In order to get access to the SUP-Station with the equipment, the user must download Suppama mobile application and register his or her phone number. If there is no Estonian phone number, the valid bankcard details should be registered. If the phone of the user has been lost or stolen; also if the incorrect phone number has been entered upon validation via SMS, the user undertakes to inform the customer service of Suppama about it immediately via e-mail.
2.10. With the help of the mobile application, one user can borrow two sets of SUP equipment at once, except for when using a seasonal ticket. If the user has activated his or her seasonal ticket, and he or she with to use an additional set of equipment, a one-time fee of 20 EUR is added, which should be used within two hours.
2.11. The equipment from the SUP-Station can be used mainly on workdays in the mornings and afternoons and at weekends for the whole day, unless there is a special event or a group event taking place. The opening times of the SUP-Station as well as the availability of equipment can be checked via the mobile application.
2.12. The SUP-Stations can also be closed due to maintenance work. The schedule of maintenance work as well as the opening times of the SUP-Stations are available on the webpage of Suppama.
2.13. The SUP-Station can be closed for some short period or for good, with a short-term prior notice, due to bad weather conditions or special events or other unforeseen circumstances.
2.14. Before using the equipment, the user undertakes to familiarise himself or herself with the guidelines provided by Suppama and follow safety requirements and the rules for behaviour on water. Users also undertake to observe all of the relevant signs and follow the requirements as well as provide the safety of one’s own life and health as well as the life and health of other people and the integrity of the equipment while using the equipment. Suppama has the right to stop the usage of the equipment by the user and demand the return of the equipment without paying back the money if the user does not adhere to the requirements established by the General Terms and Conditions and, regardless of previous reprimands, poses a threat to the life and health of his or her own as well as to the life and health of other people and the integrity of the equipment.
2.15. Users undertake to inspect the equipment as well as all of its auxiliaries provided to them or obtained from the SUP-Station before using the equipment. While checking the equipment, users must proceed from the checklist provided by Suppama, which is available in the mobile application. Even though Suppama inspects its equipment daily, situations might arise when the equipment might have some faults that are not detectable by the SUP-Station. The user undertakes to inform Suppama immediately via the mobile application, Facebook page or by e-mail at rent@suppama.com if there have been faults detected in the equipment provided to the user and not to use the equipment in such case.
2.16. Users must avoid leaving the equipment unattended. If there is an unavoidable need to leave the equipment unattended during the period of its use, the user must store the equipment while not using it with utmost care in a place that is suitable for it. And still none of the location except for the properly closed SUP-Station shall release the user from responsibility.
2.17. Upon the end of the period of use, the user must return the equipment in due time to the SUP-Station, from the equipment was obtained, or to Suppama staff, from whom the equipment was obtained. If the door of the SUP-Station does not close properly, the user shall be held liable for not returning the equipment in due time and for possible damage. The user must make sure that the door or the frame of the SUP-Station is not damaged. The elements of the equipment must be placed into designated locations, in accordance with the instructions in the SUP-Station. The RFID chip checks the existence of the equipment in the SUP-Station and send a relevant report. The user sees a confirmation of the fact that all of the elements of the equipment have been returned accordingly in the mobile application. Please spare some time in order to check whether the SUP-Station detects all of the elements correctly.
2.18. If the time of using the equipment exceeds the period of use, the user undertakes to pay for the exceeded time in accordance with the price list, which is available at suppama.com webpage (hereinafter referred to as the price list). The user is charged for the exceeded time by default by means of the user account. If there are no sufficient funds on the user account, the user must pay for the exceeded time within 5 calendar days to the bank account of Falbrock OÜ. If the user does not pay for the exceeded time in due time, Suppama has the right to block the user account of the user and limit the usage of services until the relevant payment has been made. In case of repeated violations, Suppama has the right to cancel the user account on a unilateral basis, after sending a warning, which shall also result in the cancellation of the seasonal ticket.
2.19. The user shall be held liable for not placing the equipment in the SUP-Station in due manner, or for not closing the door appropriately, or if, because of the actions of the user, the equipment has been damaged, lost, or stolen. In the event of occurrence of the situations listed above, the user undertakes to inform Suppama about it immediately. In addition to that, in such a situation the user undertakes to cooperate with the police and/or Suppama team and carry out relevant actions, such as filing a statement to the police.
2.20. The equipment can be returned to the SUP-Station at any time, including when the provision of the equipment for use has been suspended.

 

3. SEASONAL TICKET

3.1. You can purchase a ticket from Suppama, on the basis of which the equipment will be available at the SUP-Station within a current season (hereinafter referred to as a seasonal ticket). Seasonal tickets can be purchased via Suppama webpage or the mobile application. The user can also activate a seasonal ticket with the help of the voucher code, the terms and conditions of the purchase of which are listed in clause 4.
3.2. The season is the time period that lasts from 1 June until 15 September (hereinafter referred to as the season). The price of a seasonal ticket is indicated in the price list, which can be amended by Suppama on a unilateral basis at its own discretion. In addition to seasonal tickets, Suppama can also sell other tickets that are valid for the duration of specific time period, the price and term of validity of which can be different.
3.3. The equipment available from the SUP-Station on the basis of a seasonal ticket can be used on weekdays in the mornings and afternoons and at weekends for the whole day, unless there is a special event or a group event taking place, or unless Suppama has limited the use of such equipment for some other reason. Users can check the exact free time for using the equipment as well as the availability of the equipment via the mobile application.
3.4. Seasonal tickets only apply to the equipment available in the SUP-Station, but not to group events led by the instructor, such as SUP trips, SUP yoga, and other special events.
3.5. Every single user can only purchase one seasonal ticket at a time. Seasonal tickets are personalised and only meant for personal use. It is not allowed to resell seasonal tickets or hand it over for use to third parties. Neither is it allowed to hand the equipment obtained on the basis of the seasonal ticket for use to third parties. Hereby it is forbidden to share the account log-in information as well as the access codes to the SUP-Station with third parties.
3.6. If it has been revealed that the user has handed over a seasonal ticket to a third party, resold it or violated the General Terms and Conditions in some other way, it shall be handled as the violation of the General Terms and Conditions, and in this case, Suppama will be able to cancel the user’s seasonal ticket, informing the user about it via the mobile application or by e-mail.
3.7. In order to get access to the equipment in the SUP-Station, a user should have the mobile application downloaded in his or her phone. In addition to that, when borrowing the equipment from the SUP-Station, the user must register his or her valid Estonian phone number and make sure that his or her seasonal ticket is linked to the active bankcard.
3.8. The valid seasonal ticket enables users to get access to the equipment via the mobile application. Suppama does not guarantee the availability of the equipment in the SUP-Station at any time. The user can check the availability of the equipment via the mobile application and, if it is available, book the equipment no later than three hours before its intended usage.
3.9. If the user does not show up at the time of booking and neither starts using the equipment nor cancels the booking
at least two hours before the start of the booking, Suppama has the right to charge the user for the period of use of the equipment that he or she has booked in advance.
3.10. All of the terms and requirements listed in the present General Terms and Conditions shall apply to the use of the equipment, unless Suppama has provided otherwise in special terms and conditions.
3.11. With the seasonal ticket, one set of the SUP equipment can be borrowed at a time repeatedly for the period of use lasting for up to one hour without any extra charges. After the expiry of the first hour, to start a new one-hour period, the equipment should be meanwhile returned to the SUP-Station by means specified in the General Terms and Conditions. If the equipment has not been returned to the SUP-Station in due time, and the period of use has been exceeded by 1 hour, extra charge is added, in accordance with the price list.
3.12. A seasonal ticket can be terminated at any time, and the registered account can be deleted. In the event of termination of a seasonal ticket, the payments that have already been made by the user are not subject for refund.

 

4. GIFT CARD

4.1. You can buy gift cards from Suppama (hereinafter referred to as a gift card). If the user has purchased a gift card, Suppama will send a unique code to the purchaser (hereinafter referred to as a voucher code) by e-mail, and using that code, the user will be able to purchase products in Suppama’s online store as well as pay for events. Gift cards cannot be used for purchasing seasonal tickets or new gift cards.
4.2. For using a gift card, you should give your consent to the General Terms and Conditions of Suppama, and the person purchasing a gift card should be of full legal age or at least 15 years old, who has entered into a transaction using the funds that have been provided for this particular purpose or for free use by a legal representative of such person or by a third person at the consent of the latter.
4.3. Gift cards can only be used within a time period specified in the gift card, which is the current season at the time of making a purchase or the season starting immediately after making a purchase.
4.4. Gift cards can be handed over to third parties, and the forwarding of the voucher code is the duty of the user that has purchased a gift card.
4.5. A person that has been awarded with a gift card can redeem the code and register as a user in Suppama mobile application.
4.6. In order to be able to start using the products and services, the user of a gift card must give his or her consent to the General Terms and Conditions of Suppama.
4.7. Gift cards cannot be exchanged for cash. Suppama shall not buy out or exchange gift cards.
4.8. If the value of the product you are going to buy is less than the value of the gift card, the price difference is not subject for return. Gift cards can be used for making several purchases, i.e. until it is fully exhausted. If the value of the purchase exceeds the value of the gift card, you can pay for the remaining amount using different means that are accepted by Suppama.

 

5. LIABILITY

5.1. Users undertake to follow safety requirements and the rules of behaviour on water as well as other instructions provided by Suppama, in accordance with the General Terms and Conditions and Suppama guidelines. Users undertake to wear safety gear designated by Suppama.
5.2. Users are held personally liable for all of the damage done to themselves or to other people while using the equipment.
5.3. The user shall be held liable for not placing the equipment in the SUP-Station in due manner, or for not closing the door appropriately, or if, because of the actions of the user, the equipment has been damaged, lost, or stolen, and it is no longer subject for repairs of further use. The upper liability limit per one set of equipment is 875 EUR, which is comprised of the value of the SUP-board, which is 750 EUR, the value of the paddle, which is 75 EUR, and the value of the vest, which is 55 EUR. If the user is responsible for loss or destruction of more than one set of equipment, a larger amount of liability may apply, i.e. up to 1,750 EUR. Suppama shall inform the user about the relevant claim in advance by e-mail or by phone. If there are no sufficient funds, or if it is not possible to withdraw the relevant amount from the bankcard for some other reason, an invoice shall be issued to the user, which should be settled by the date specified in the invoice.

 

6. USAGE OF EQUIPMENT AND FEES

6.1. The user shall pay for using the equipment the fee specified in the price list, in accordance with the type of usage.
6.2. If the user wishes to use the equipment for longer than 1 hour within the frames of the seasonal ticket, without, meanwhile, returning the equipment to the SUP-Station, or for 2 hours within a one-time ticket, the fee for the expiration of the time limit shall apply, which is 5 EUR per each exceeded half an hour (30 minutes), which shall be withdrawn from the bankcard of the user after the equipment has been returned in accordance with the exceeded period of usage. In order to extend the period of usage, the valid bankcard should be linked to the profile of the user.
6.3. The period of usage of the equipment can be extended by 6 consecutive hours at most.
6.4. If the equipment has not been returned 6 hours later at most, a warning shall be sent to the user by SMS, which is also visible for the user in his or her account. If the user is late with returning his or her SUP equipment for the second time, the user’s seasonal ticket can lose its validity. The warning shall be valid for one year from the moment of violation, and after that, it will be deleted by default. Please contact Suppama team immediately after receiving a false warning, or if your seasonal ticket has been cancelled without you violating the rules mentioned above.
6.5. If the maximum time has been exceeded, Suppama has the right to demand the payment of penalty fine from the user in the amount of 35 EUR.

 

7. ONLINE STORE

7.1. Suppama.com is the domain that belongs to Falbrock OÜ, which comprises of Suppama’s online store (hereinafter referred to as the online store), by means of which the sale of products/services takes place.
7.2. By means of Suppama webpage and the mobile application, a user of the online store (hereinafter referred to as the user) can place an order/make a purchase in Suppama’s online store (hereinafter referred to as the order). The user confirms that he or she is a person of full legal age or at least 15 years old, who has entered into a transaction using the funds that have been provided for this particular purpose or for free use by a legal representative of such person or by a third person at the consent of the latter.
7.3. The user shall select a desired product and then undertakes to enter the data required for fulfilling the order (surname, first name, contact phone number, contact e-mail, delivery address, postal code, and bankcard details) and pay for the products by means of the bank link or making a bank transfer on the basis of the invoice.
7.4. If Suppama is not able to fulfil the order, Suppama staff shall get in touch with the user and offer possible replacement or a new term of delivery. If parties fail to reach an agreement, or if the value of the replacement product decreases, Suppama shall make a refund within 14 calendar days.
7.5. When making a purchase, the user undertakes to provide correct data that is required for fulfilling the order. Suppama shall not be held liable for the failure to fulfil the order or any other circumstances arising from the fact that the user has submitted incorrect data.
7.6. When placing the order, the user declares and confirms that he or she wishes to acquire the desired product and gives his or her consent to pay the entire purchase price before Suppama gets down to fulfilling the order. If the user selects payment via the bank link, the user undertakes to pay for the product immediately in the course of placing the order and then press the button “Back to the merchant”.
7.7. If the user wishes to pay for the product on the basis of the invoice, he or she undertakes to do it no later than within 1 calendar day after forwarding the order to Suppama. Suppama gets down to fulfilling the order right after the money has arrived at the bank account of Suppama.
7.8. Sales shall take place after the user has placed the order in Suppama’s online store, after the user has entered all of the required data, and the payment for the product made by the user has arrived at Suppama’s bank account.
7.9. Suppama shall send order confirmation to the user by e-mail. After receiving order confirmation, the user shall check the correctness of names, dates, and other essential data immediately as well as their correspondence to data he or she has entered as well as to the booking.
7.10. If there is incorrect data in order confirmation caused by the user’s act or failure to act, the changes desired by the user shall be made by making changes in the service or purchasing a new service. In this case, the user undertakes to pay extra charges related to making changes in the service and/or purchasing a new service.
7.11. By making a payment, the user confirms the purchase of a service or a product irrevocably and declares his or her consent with the present General Terms and Conditions. The user is aware of and gives his or her consent to the conclusion of the contract with Suppama.
7.12. Suppama reserves the right for cancelling the order/the purchase.
7.13. All of the prices specified in Suppama’s online store are indicated in euros and include VAT. The value added tax registration number of Falbrock OÜ is EE101866868.
7.14. Suppama has the right to change the prices displayed in Suppama at any time. If the prices in Suppama’s online store have been changed after the user has placed an order and paid for it, Suppama undertakes to deliver relevant products to the user at the price that was valid at the time of placing the order.
7.15. Suppama has the right to refuse from fulfilling the order in the event of occurrence of a technical error, due to which the price displayed for the product in the online store has been erroneous.
7.16. The order shall be fulfilled within the time period and in the place specified in the booking made by the user. Suppama has the right to change them for a good reason.
7.17. If Suppama does not accept the order placed by the user, for example, due to the lack of free places or because of the change in prices, the contract between parties shall remain unfulfilled. Suppama shall inform the user about it and, in accordance with the instructions obtained from the user, shall either make a refund or use the fee paid by the user in payment for a new order placed by the user.
7.18. The options for making changes and cancelling order confirmations are limited. The user shall submit his or her desire for making a change or cancelling the order by e-mail. As a rule, changes and cancellation shall take place for extra fee, unless Suppama has decided otherwise.
7.19. If the user wishes to purchase a service with flexible conditions, in order to be provided with an option of making changes and cancelling the order confirmation with a service fee refund, Suppama should be informed about it when placing the order.

 

8. WITHDRAWAL FROM THE CONTRACT

8.1. Consumers have the right, via the means of communication, to withdraw from the sales contract within 14 days, which shall be valid in relation to the purchases made in Suppama’s online store.
8.2. The right for withdrawal shall terminate 14 days after the date of delivery of the products to the consumer.
8.3. If the user wishes to withdraw from the contract after making a purchase, the user undertakes to inform Suppama about it in writing immediately. A written notice shall be sent by e-mail at info@suppama.com. The date of placing the order as well as the number of the order, from which the user wishes to withdraw, shall be specified in the e-mail, and the user’s contact details should also be specified (first name, surname, contact phone number).
8.4. In the event of withdrawal, the products purchased by the user shall be returned to Suppama no later than within 14 days after submitting the application for withdrawal. The parties shall agree as to the way the products to be returned shall be returned to Suppama. The expenses related to the return of the products shall be paid by the user.
8.5. The products to be returned shall be in the original packaging and suitable for further resale. The copy of the order or the invoice shall be attached as well as the reason for the return of the products (preferably). If the product is damaged, Suppama shall not pay a refund for the product to the user.
8.6. Suppama shall pay a refund in the event of a rightful return of the products no later than within 14 calendar days after receiving the application for the withdrawal from the contract, by making a bank transfer to the bank account, from which the relevant amount has been transferred to Suppama.
8.7. Suppama has the right to postpone the fulfilment of the obligation, not to fulfil the order, make a refund or replace the product with some other product, by choosing the least harmful manner for the user, if weather conditions do not enable Suppama to fulfil the order, or if the supplies have been exhausted. Weather conditions shall be regarded as being unsuitable, first of all, in the event of a strong wind and storm.
8.8. Suppama shall inform the user about making changes in the contract, withdrawing from the contract, or receding from the contract immediately by e-mail. If the parties fail to reach an agreement concerning the replacement of the product, Suppama shall pay back the advanced payments made by the user to the user’s bank account immediately, but no later than within 14 days after receiving an application for withdrawal.
8.9. A user, being a consumer, is aware of the fact that he or she does not have the right to withdraw from the contract when purchasing services in accordance with clause 53 (4) 72).

 

9. LAYING CLAIMS AND RESOLVING THEM

9.1. Suppama shall be held liable to the consumer for non-conformity of the product to contractual terms and conditions or for any kind of faults that will be detected within two years since the transfer of the goods to the consumer.
9.2. If any kind of faults are detected, the consumer has the right to turn to the online store and lay a claim, by submitting the invoice, on the basis of which the products have been paid for. Claims concerning the non-conformity of products to relevant requirements or the detection of faults shall be laid within two months since the detection of non-conformity or detection of faults, and they should include the name of the person that has placed an order, his or her contact phone number, number of the order as well as the exact description of non-conformity or a fault.
9.3. If any kind of fault has been detected, please stop using the product and take reasonable measures aimed at preserving and protecting the product.
9.4. Suppama and the user shall agree upon the repairs or replacement of the product with faults. Online store shall pay the expenses related to repairs.
9.5. The online store shall not be held liable for the faults that occurred through the fault of the user in the result of inadequate storage of a product of its inappropriate usage.
9.6. All of the claims shall be considered, and Suppama shall get in touch with the user as soon as possible, but no later than within 14 days after the claim has been received.
9.7. The user has the right to ask for the reduction of purchase price or for the termination of contract from Suppama and demand a refund if Suppama is not able to repair or replace the product, product repairs or replacement fails, the online store has not remedy a defect within the reasonable period of time, or unjustified inconvenience has been caused to the user.
9.8. Within the first six months after the delivery of the product, the merchant has the duty to prove the existence of the defect or its absence, while within the next 1.5 years, it is the duty of the consumer.
9.9. If possible, disagreements shall be resolved by means of negotiations, in accordance with legal acts valid in the Republic of Estonia. If the parties fail to reach an agreement, disagreements shall be resolved in court.
9.10. If the online store has refused from resolving a complaint, or the user does not agree with the solution offered by the online store and believes that his or her rights have been infringed, the consumer, being a user, has the right to file a complaint to the Consumer Disputes Committee via the Consumer Protection Board or to court. The consumer can file a complaint on his or her own or via his or her representative.
9.11. All of the consumers have access to the electronic environment of the European Union, via which the complaints filed against online merchants can be resolved. The environment is called the ODR platform (Online Dispute Resolution, or online dispute resolution) and is available at http://ec.europa.eu/odr.

 

10. OTHER PROVISIONS

10.1. Suppama draws the attention of the users to the fact that if a user has life or health insurance, the fact whether insurance covers SUP sports shall be checked with the insurer as well as the need for acquiring extra insurance coverage.
10.2. With respect to the relations between Suppama and the user, they shall proceed from the laws of the Republic of Estonia and other legal acts as well as the provisions of the General Terms and Conditions.
10.3. Suppama has the right to make changes in the services and products provided by Suppama at any time as well as make changes in the General Terms and Conditions on a unilateral basis. Suppama encourages users to reread the General Terms and Conditions on a regular basis. In the event of making essential changes, Suppama shall publish the notice about making such changes on its webpage.
10.4. Suppama reserves the right to refuse from registering a user account and cancelling the account if, taking all of the existing circumstances into account, the user’s right to remain the user of the account on Suppama webpage cannot be assumed.
10.5. Users must familiarise themselves with the terms and conditions listed in the General Terms and Conditions before registering a user account.
10.6. By putting a tick in the box “I have familiarised myself and give my consent to the General Terms and Conditions and the Privacy Policy” while placing the order, the user confirms that he or she has familiarised himself or herself with the provisions of the General Terms and Conditions, the Privacy Policy, understood them and accepted their provisions.
10.7. If any provision of the General Terms and Conditions contradicts any law or a legal act in the result of their adoption, amendment, or cancellation, it shall not affect the validity of any other provisions of the General Terms and Conditions, and Suppama shall take measures in order to replace the provision that does not conform to the legislation with a new legitimate provision.
10.8. The headings used in the General Terms and Conditions are only meant for referring to them and facilitating the reading of the text and do not have a legal effect upon the interpretation of the General Terms and Conditions.

If you have any questions, please contact us. Our customer service phone number is +372 5858 0905 and our e-mail address is info@suppama.com. Customer service answers phone calls on workdays from 9:00 am until 5:00 pm (GMT +2). We reply to e-mails within two workdays.
(GMT +2). We reply to e-mails within two workdays.