FAQs

ORDERS

What forms of payment do you accept?

Suppama accepts Visa, MasterCard, and online payments via Estonian bank links. We also accept PayPal. We do not accept cash, cheques or cash-on-delivery (C.O.D.).  If you need to finance your purchase and want to pay on the invoice then we also have options for that but your company has to have good financial record. New business accounts are mainly required to prepay.

Can I order by phone or email?

We use the industry’s highest form of encryption, Comodo Essential SSL so your online purchases are secure.  However we are all real people here and paddlers too, not just a call centre so please feel free to call toll free  +372 58580905

What currency are BOGA prices displayed in?

All prices are shown in Euros.  If you are interested in shipping outside of EU please contact info@suppama.com/new.

Can I make a change to an existing order?

Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email with the order modifications you would like. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in your Shopping Cart is always the best policy to save any disappointment at a later date.

What If I am ordering and there is an error in the checkout?
If you have any Technical Issues whilst using the site, please contact our Customer Service Department and we will assist you immediately +372 58580905

How can I track the status of my order?

When your order ships from us, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website .

Why is my tracking information not appearing?

Even though your order has shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. Please refer to the estimated delivery dates that appear on your order confirmation email. If the estimated delivery dates have passed and the carrier’s tracking information hasn’t changed, our customer service team is happy to help.

Email info@suppama.com/new com or call +37258580905 from 9:00 AM to 5:00 PM PT, Monday through Friday.

Where’s my confirmation email?

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. Please contact us by email with your full name and order number and we will confirm your order.

CANCELLATIONS

How do I cancel my order?

You may cancel your order up until your order has begun being processed. Please contact our customer service department. We will send an email confirming the order cancellation.