If you are going to be late, you can use the app to extend your rental session once by an additional hour. If you choose to extend the session, you will be charged an additional 10€ per hour, just as if you had booked a longer session in the first place. If you don’t extend and stay later than you’ve scheduled, our system might reserve the locker for the next customer, who won’t be able to start their session on time. You will be required to pay the first-hour rate of 15 euros for a new rental session under these circumstances. Always check the app to see if there are any overdue amounts computed, and pay straight away to avoid penalties.

An estimated 15 euros will be spent on your first hour of paddleboard rental. Ten euros is the standard charge for each additional hour. For the most precise and up-to-date pricing information, including any available discounts, please check directly on the Suppama app or visit app.suppama.com. You can be sure that you are knowledgeable and capable of making the best decisions possible for your paddleboarding experience if you do this.

Reservations for paddleboarding equipment can be made up to two weeks in advance via the Suppama app or website. Simply select the time and date that are most convenient for you to reserve your equipment. If the equipment is available, you can make an on-the-spot reservation or schedule your session in advance. This allows you to plan or decide on the spot when to go paddleboarding, depending on your preferences.

You can rent paddleboarding equipment for as little as one hour and as much as six hours. We suggest booking at least a two-hour session to ensure you have enough time to enjoy your experience without feeling rushed. This adds to the enjoyment and laid-back atmosphere of being on the water.

After your rental session is over, you can open the app to see the status of your rental. Should the status read “Completed,” your rental session has concluded satisfactorily. Should the status remain “Active,” you ought to reopen the locker and ensure that the equipment is properly positioned in the assigned locker for the scanner to detect it. Shut the locker again after you’re sure everything is in working order, and keep an eye out for any updates to the rental session status on the app. By doing this, you can confirm that your session has ended.

There is only one way to pay: through the app. During the reservation process, you will need to input the credit or debit card information. Payment in advance is necessary. The application facilitates a seamless transaction process for you by supporting both debit and credit cards.

You can cancel your reservation through the app under the following conditions:

• Regular Rentals: We return 90% of the total cost if you cancel more than 30 minutes before the start time of your reservation. Refunds will not be given for cancellations made less than thirty minutes before the start time.
• Events: We will return 90% of the cost of cancellations made at least 24 hours in advance. There won’t be a refund if the cancellation happens less than 24 hours before the event. 

This policy offers flexibility for unanticipated changes in your plans while assisting in the efficient management of reservations.

• Use via web App: Check out app.suppama.com to start renting now.
• login in or Create an Account: Create a new account or use an already-existing one to log in. You have to allow the app to share your location to locate the nearest rental station.
• Back-up Equipment: You can make a payment after selecting the number of boards (up to five per user), the start time, and the duration of the rental period. You can add or change the information linked to your credit card under user settings. Once payment has been confirmed, a 4-digit PIN and a locker number will be emailed to your phone number. 
• Gather the Equipment: Enter the PIN on the screen of the rental station or use the app to access the locker using the code you received via SMS. You are welcome to store your belongings in the locker as well. After getting your gear, remember to shut the locker door, then have fun paddleboarding!

A seamless rental experience is ensured by the entire process, from booking to boarding.

• Open the Locker: You can use the provided PIN code, turn on the screen, and press the paddle blade up against the scanner to get the door to open, or you can open the locker by using the app.
• Set Things Up Correctly: Restoring the locker should only involve putting the numbered items back in. Take everything personally out.
• Close the Door: Tightly close the locker door after packing everything inside.
• Confirm that the session has ended. Check the app to make sure your rental session ended correctly. Enjoy the rest of your day!  

This process ensures that the equipment is safely returned and that your rental session is concluded correctly.

As a Suppama user, you can rent up to five boards at once. When renting more than one board, you must obtain signatures on the liability waivers and input all participant details during the booking process. Guaranteeing that each participant is registered and has agreed to the terms of use improves safety and accountability during your paddleboarding experience.

Yes, you can store your belongings in the lockers at the station while you’re out on the water. Please remember to firmly close the locker door after your belongings are inside. It’s important to keep in mind that while Suppama provides handy lockers, personal items left within or outside of our stations are not insured. Make the required safety precautions to protect your valuables.

Of course! All skill levels, including beginners, can enjoy our paddleboarding experience in Budapest. You will receive all the guidance and assistance you need from our knowledgeable guides to guarantee a fun and safe time out on the water.

Wearing comfortable athletic clothing or swimwear that you don’t mind getting wet is advised. To protect yourself from the sun, don’t forget to wear sunscreen and carry a hat or sunglasses.

It is suggested that participants be at least 12 years old, though there are no hard and fast age restrictions. A parent or legal guardian must accompany minors, and everyone taking part in the activity needs to feel at ease in the water.

Not at all! We offer a paddleboarding experience that is suitable for all skill levels, even for beginners. To ensure that you feel comfortable on the water, our guides will offer you support and fundamental instruction.

Our main priority is keeping you safe. We will work with you to reschedule your reservation for a later date or issue a complete refund if bad weather makes paddleboarding unsafe.

Of course! You are welcome to bring your paddleboard and equipment if you own them. Just make sure that, when out on the water, you adhere to all safety rules and guidelines.

For your convenience, there are, in fact, restrooms close to the paddleboarding launch area. We also advise you to pack any personal belongings or supplies you might need for comfort while out on the water.

We rent out paddleboards to people who have never rented from us before. People with varying skill levels, including novices, can rent from us. We’ll give you some basic instructions so you can feel secure and at ease in the water.

Yes, we put your safety first above all else. Every paddleboard rental includes a life jacket and all required safety gear. To guarantee that every customer has a fun and safe experience, we abide by stringent safety regulations.

Yes, there is a minimum age requirement to rent paddleboards for safety reasons. To rent a paddleboard from us, participants must be at least 12 years old. While renting, minors under the age of eighteen must be escorted by a parent or legal guardian.