You can use the app to once an hourly extension of your rental session if you are going to be late. You will be charged an extra 10€ per hour if you decide to prolong the session—the same amount as if you had originally scheduled a longer session. Our system might reserve the locker for the next customer, who won’t be able to start their session on time if you don’t extend and stay longer than you’ve scheduled. In these cases, you will have to pay the 15 euro first-hour rate for a new rental session. To avoid penalties, always check the app to see if there are any computed overdue amounts. If so, pay right away.

Your first hour of paddleboard rental will cost approximately 15 euros. The standard fee for an extra hour is ten euros. To obtain the most accurate and current pricing details, including any available discounts, kindly check on the Suppama app or go to app.suppama.com directly. If you do this, you can be certain that you have the knowledge and ability to choose the best options for your paddleboarding experience.

Paddleboarding equipment reservations can be made on the Suppama app or website up to two weeks in advance. To reserve your equipment, just pick the time and day that work best for you. You can book your session in advance or on the spot, provided the equipment is available. This lets you schedule a paddleboarding session or choose to go on the spur of the moment, based on your preferences.

Paddleboarding equipment can be rented for a minimum of one hour and as much as six hours. To make sure you have enough time to enjoy your experience without feeling rushed, we recommend scheduling at least a two-hour session. This enhances the pleasure and carefree ambience of being on the water.

You can check the status of your rental by opening the app after your rental session has ended. If the status says “Completed,” everything went well during your rental session. If it’s still “Active,” you should open the locker again and make sure the equipment is in its designated spot so the scanner can find it. Once you’re satisfied that everything is operating as it should, close the locker once more and monitor any changes to the rental session status on the app. You can verify that your session has ended by doing this.

Paying is only available via the app. You will be required to enter the credit or debit card details when making the reservation. It is required to pay in advance. The application supports credit and debit cards, making the transaction process easy for you.

You can cancel your reservation through the app under the following conditions:

• Regular Rentals: If you cancel more than 30 minutes before the start time of your reservation, we will return 90% of the total cost. If you need to cancel less than thirty minutes before the start time, there won’t be a refund.
• Events: If you cancel with at least 24 hours notice, you will receive a 90% refund of the total cost. If the cancellation is made less than twenty-four hours before the event, there will be no reimbursement.

This policy helps to ensure effective reservation management while providing flexibility for unforeseen changes in your plans.

• Use via the Web App: Visit app.suppama.com to begin renting right away.
• Log in or Create an Account: To log in, either create a new account or use an existing one. To find the closest rental station, you must grant the app permission to share your location.
• Equipment for backup: After choosing the number of boards (up to five per user), the start time, and the length of the rental period, you can proceed with the payment. Under user settings, you can add or modify the data associated with your credit card. A 4-digit PIN and your locker number will be emailed to your phone number after payment has been verified.
• Gather the Equipment: Use the app to access the locker with the code you received via SMS, or enter the PIN on the rental station’s screen. It is also acceptable for you to keep your possessions in the locker. Once you’ve gathered your equipment, don’t forget to close the locker door and enjoy your paddleboarding!

A smooth rental experience is ensured by the entire process, from booking to boarding.

• Open the Locker: To unlock the locker, either use the app or the supplied PIN code. To activate the screen, press the paddle blade up against the scanner, and the door will open.
• Set up Things Properly: Replacing the numbered items in the locker should be the only step towards its restoration. Remove yourself from everything personally.
• close the Door Tightly: After putting everything inside, shut the locker door.
• Verify that the session has ended. Verify that your rental session ended properly by checking the app. Savour the remainder of your day!
  
  This process ensures that the equipment is safely returned and that your rental session is concluded correctly. 

You can rent up to five boards at once as a Suppama user. Getting signatures on liability waivers and entering all participant information during the booking process is required when renting multiple boards. Ensuring that every participant is registered and has accepted the terms of use enhances accountability and safety while paddleboarding.

Yes, while you’re out on the water, you can keep your belongings in the lockers at the station. Please don’t forget to shut the locker door firmly once your stuff has been placed inside. Although Suppama offers convenient lockers, it’s vital to remember that personal belongings left inside or outside of our stations are not insured. Take the necessary safety measures to safeguard your belongings.

Of course, No matter what kind of paddleboarding ability, everyone can have fun at Pühajärve. You will receive all the guidance and assistance you need from our knowledgeable guides to guarantee a fun and safe time out on the water.

It is advisable to wear swimwear or comfortable athletic clothing that you are willing to get wet in. Remember to wear sunscreen, carry a hat, and wear sunglasses to further protect yourself from the su

There aren’t any significant age restrictions, but participants must be 12 years of age or older. Every participant must feel at ease in the water, and minors must have a parent or legal guardian accompany them.

Not at all! Our paddleboarding experience is suitable for both novices and experienced paddlers. To help you feel comfortable on the water, our guides will offer you support and fundamental instruction.

Your safety is our top priority. If inclement weather makes paddleboarding unsafe, we will work with you to reschedule your reservation for a later time or issue a complete refund.

Of course! You are allowed to bring your paddleboard and equipment. Just keep in mind to abide by all safety instructions when using the water.

There are restrooms near the paddleboarding launch area for your convenience. It is also advisable to pack any personal items or supplies you may require for comfort while on the water.

We rent out paddleboards to people who have never experienced one before. We rent to people of all experience levels, including beginners. We’ll give you some basic instructions to help you feel confident and at ease on the water.

Yes, your safety is our top priority. Life jackets and all necessary safety equipment are included with every paddleboard rental. To ensure that every one of our customers has a safe and enjoyable experience, we abide by strict safety regulations.

For safety reasons, yes, there is a minimum age requirement to rent paddleboards. To rent paddleboards from us, participants must be at least 12 years old. Minors under the age of eighteen must be accompanied by a parent or legal guardian throughout the entire rental process.