Kiidjärve (Taevaskoja)





      Frequently Asked Questions

      What if I’m late returning the equipment?

      If you’re running late, the app allows you to extend your rental session by one hour. If you opt to extend the session, you will be charged the same amount as if you had originally scheduled a longer session, which is an additional 10€ per hour. If you do not extend or exceed your scheduled time, our system may reserve the locker for the next user, who will be unable to begin their session on time. In such circumstances, you will be charged the first-hour fee of a new rental session, which is €15. Always check the app to see whether any overdue time has been computed, and pay right away to prevent penalties. This feature enables you to manage your time on the water more flexibly and avoid inconveniencing the next user.

      How much does it cost to rent a paddleboard?

      To rent a paddleboard, you can expect to pay 15 euros for the first hours. For the most accurate and up-to-date pricing, as well as any potential discounts, please check directly on the Suppama app or visit app.suppama.com. This will ensure you have the latest information and can make the best decisions for your paddleboarding experience.

      How far in advance can I reserve paddleboarding equipment through Suppama?

      You can reserve paddleboarding equipment up to two weeks in advance using the Suppama app or web application. Simply select your preferred date and hour to reserve your equipment. While you can reserve your session in advance, you also have the option of making a reservation on-site, subject to equipment availability. This enables you to organize your paddleboarding adventure ahead of time or spontaneously, depending on your preferences.

      How can I be sure that my rental session has ended?

      After you’ve completed your rental session, you can open the app to see the status of your rental. If the status is “Completed,” it means that your rental session was successful. If the status remains “Active,” you should reopen the locker and ensure that the equipment is properly placed in the allotted locker and positioned so that the scanner can detect it. After checking that everything is in order, close the locker and check the app for any changes in the rental session status. This confirms that your session has ended.

      How do I pay for a reservation in the app?

      Payment is made exclusively through the app. When making a reservation, you will need to enter the details of a valid credit or debit card. Payment is taken in advance. The app accepts both credit and debit cards, ensuring a seamless transaction process for your convenience.

      How can I cancel my reservation?

      You can cancel your reservation through the app under the following conditions:

      Regular Rentals: If you cancel more than 30 minutes before the scheduled start time of your reservation, we will return 90% of the total fee. If you cancel less than 30 minutes before the start time, no refund will be provided.

      Event cancellations: If you cancel at least 24 hours in advance, we will repay 90% of the fee. If you cancel less than 24 hours before the event, no refund will be provided.

      This policy allows you to handle bookings more successfully while still giving flexibility for unforeseen changes in your plans.

      How can I rent equipment?

      Use Our Web Application: Visit app.suppama.com to start your rental.

      Sign In/Register: Create an account or log into your existing account. Using the app requires sharing your location information to locate the nearest rental station.

      Reserve Equipment: Select the number of boards (up to 5 per user), choose the start time and duration of your rental period, and then proceed to payment. You can add or update your payment card information under user settings. Once payment is confirmed, a locker number and a 4-digit PIN will be sent to your phone number.

      Collect the Equipment: Open the locker through the app or by entering the PIN received via SMS on the rental station’s screen. You may also store your personal belongings in the locker. Be sure to close the locker door after retrieving your equipment and enjoy paddleboarding!

      This process ensures a seamless rental experience, from booking to boarding.

      How do I return the equipment?

      Open the locker: There are 3 ways to open the locker: unlock the screen and press the paddle blade against the scanner until the door opens, enter the PIN given, or use the app.

      Place items properly: make sure you only return the numbered equipment to the locker. Remove any personal belongings.

      Close the door: After placing all of your items inside, carefully close the door of the locker.

      Confirms session completion: Check the app to ensure that your rental session has been correctly completed. Enjoy the rest of your day!

      This process will make sure that the equipment is returned safely and your rental session is correctly completed.

      How many boards can I rent at once?

      You can hire up to 5 boards at once as a Suppam user. It is necessary to gather signatures for the liability waiver and enter all participant’s details during the booking process when renting more than one board. This enhances safety and accountability throughout your paddleboarding experience by ensuring that every participant is registered and has accepted the conditions of use.

      Is paddleboarding suitable for beginners in Kiidjärve?

      Absolutely! Our paddle boarding experience in Kiidjärve is appropriate for paddlers of all skill levels, including beginners. Our expert guides will provide you with all of the necessary instruction and support to ensure a safe and enjoyable time on the water.

      What should I wear for paddleboarding in Kiidjärve? Should I wear it for paddleboarding in Kiidjärve?

      We recommend wearing comfortable swimwear or athletic clothing that you can get wet. Also, remember to apply sunscreen and wear a hat or sunglasses to protect yourself from the sun.

      Are there age restrictions for paddleboarding in Kiidjärve?

      While there are no strict age restrictions, participants must be at least 12 years old. Minors must be accompanied by a parent or guardian, and everyone must be comfortable in the water.

      Do I need to have prior experience with paddleboarding?

      Not at all! Our paddleboarding experience is suitable for people of all levels of experience, including beginners. Our guides will provide you with basic instructions and support so that you can feel comfortable on the water.

      What happens if the weather is bad on the day of my reservation?

      Our first concern is keeping you safe. We will work with you to reschedule your reservation for a later date or provide a full refund if bad weather makes paddleboarding unsafe.

      If you discover that unfavourable weather—like high winds or lightning—makes paddleboarding risky, you can cancel your session up to 30 minutes before the start time and get a 90% refund. Regrettably, there won’t be a reimbursement if the cancellation happens after this window. To protect your safety and efficiently handle your reservation, we advise monitoring the weather prediction and making decisions early.

      Can I bring my paddleboard to Kiidjärve?

      Of course! You are welcome to bring your gear and paddleboard. Just remember to abide by all safety guidelines when out on the water.

      Are there restroom facilities available at Kiidjärve?

      For your convenience, there are, in fact, restrooms close to the paddleboarding launch area. We also advise bringing any personal belongings or supplies you might need for comfort while out on the water.

      Do I need prior experience to rent a paddleboard?

      We rent out paddleboards to people who have never rented from us before. People with varying skill levels, including novices, can rent from us. We’ll give you some basic instructions so you can feel secure and at ease in the water.

      Are life jackets and other safety equipment provided with rentals?

      Yes, we have the utmost concern for your safety. Every paddleboard rental comes with life jackets and all required safety gear. We adhere to stringent safety regulations to guarantee a secure and joyful experience for every one of our patrons.

      Is there a minimum age requirement for renting paddleboards?

      Yes, there is a minimum age requirement to rent paddleboards for safety reasons. To rent a paddleboard from us, participants must be at least 12 years old. While renting, minors under the age of eighteen must be escorted by a parent or legal guardian.


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