The app allows you to extend your rental session once by an extra hour in case you are running late. Should you decide to prolong the session, you will be charged an extra 10€ per hour, the same as if you had originally scheduled a longer session. Our system may reserve the locker for the following customer, who won’t be able to begin their session on time if you don’t extend and go beyond the time you have scheduled. In these circumstances, you will have to pay the 15€ first-hour rate of a new rental session. To avoid penalties, always check the app to see if there is any overdue time computed and pay right away.

You should prepare to spend 15 euros for the first hour of paddleboard rental. The usual fee for each extra hour is ten euros. Please check directly on the Suppama app or go to app.suppama.com for the most accurate and current pricing information, along with any potential discounts. By doing this, you can be certain that you are well informed and capable of making the most informed choices for your paddleboarding adventure.

Using the Suppama app or web application, paddleboarding equipment reservations can be made up to two weeks in advance. To reserve your equipment, just pick the time and date that work best for you. You can reserve your session in advance, but you also have the option to do so on the spot, provided that the equipment is available. This lets you schedule your paddleboarding experience in advance or on the spur of the moment, based on your preferences.

Paddleboarding equipment can be rented for a minimum of one hour and a maximum of six hours. To make sure you have enough time to enjoy your experience without feeling rushed, we advise scheduling at least a two-hour session. This makes spending time on the water more laid-back and pleasurable.

You can check the status of your rental by opening the app after your rental session is over. If the status indicates “Completed,” your rental session has ended successfully. If the status is still showing “Active,” you should open the locker again and make sure the equipment is positioned correctly in the designated locker so the scanner can pick it up. Once you’re satisfied that everything is in working order, shut the locker once more and keep an eye on any updates to the rental session status on the app. You can verify that your session has ended by doing this.

The app is the only method of payment. You will be required to enter the credit or debit card details during the reservation process. Advance payment is required. For your convenience, the app ensures a smooth transaction process by accepting both credit and debit cards.

You can cancel your reservation through the app under the following conditions:

• Regular Rentals: If you cancel more than 30 minutes before the scheduled start time of your reservation, we will refund 90% of the cost. If the cancellation occurs less than 30 minutes before the start time, no refund will be issued.
• Events: For event cancellations, if you cancel at least 24 hours in advance, we will refund 90% of the cost. If the cancellation occurs less than 24 hours before the event, no refund will be issued.

This policy offers flexibility for unanticipated changes in your plans while assisting in the efficient management of reservations.

• Use Our via the Web Application: Go to app.suppama.com to begin renting.
• Log in or Create an Account: Open a new account or sign in with an already existing one. To find the closest rental station, you must share your location with the app.
• Back-up Equipment: After deciding on the number of boards (up to five per user), the start time, and the length of the rental period, you can pay. Under user settings, you can add or modify the details associated with your credit card. A 4-digit PIN and a locker number will be sent to your phone number after payment has been verified.
• Gather the Equipment: Use the app or the PIN you received via SMS to access the locker by entering it on the screen of the rental station. Your items are also allowed to be kept in the locker. Make sure to close the locker door after retrieving your equipment and enjoy paddleboarding!

This process ensures a seamless rental experience, from booking to boarding.

• Open the Locker: To open the locker, either use the supplied PIN code, activate the screen and press the paddle blade against the scanner until the door opens, or open it via the app.
• Arrange Things Properly: Make sure you only put the numbered items back in the locker. remove anything personal.
• Shut the Door: After putting everything inside the locker, firmly shut the door.
• Verify the end of the session: Verify that your rental session has ended correctly by checking the app. Savour the remainder of your day! 

This process ensures that the equipment is safely returned and that your rental session is concluded correctly.

You can rent up to five boards at once as a Suppama user. It is necessary to gather signatures for the liability waivers and enter all participant information during the booking process when renting more than one board. This increases safety and accountability during your paddleboarding experience by ensuring that every participant is registered and has accepted the terms of use.

Yes, you can keep your items while out on the water in the lockers that are available at the station. Once your belongings are inside the locker, kindly make sure to shut the door firmly. It’s crucial to remember that although Suppama offers convenient lockers, personal belongings left inside or outside of our stations are not covered by our insurance. Take the necessary safety measures to safeguard your valuables.

Of course! All skill levels, including beginners, can enjoy our paddleboarding experience in Rummu. You will receive all the guidance and assistance you need from our knowledgeable guides to guarantee a fun and safe time out on the water.

We recommend wearing comfortable swimwear or athletic clothing that you are willing to get wet in. Also, remember to use sunscreen and bring a hat or sunglasses to protect yourself from the sun.

While there are no strict age restrictions, participants should be at least 12 years old. Minors must be accompanied by a parent or guardian, and all participants must be confident in the water.

Not at all! Our paddleboarding experience is suitable for people with varying levels of experience, including beginners. Our guides will give you basic instructions and support so you can feel comfortable on the water.

Your safety is our top priority. If inclement weather makes paddleboarding unsafe, we will work with you to reschedule your reservation for a later date or issue a full refund.

Absolutely! You’re welcome to bring your paddleboard and equipment. Simply make sure to follow all safety rules and regulations while on the water.

Yes, restrooms are available near the paddleboarding launch area for your convenience. Additionally, we recommend bringing any necessary personal items or supplies for your comfort while on the water.

No prior experience is required to rent a paddleboard from us. Our rentals are open to people of all skill levels, including beginners. We’ll give you basic instructions so you can feel at ease and confident on the water.

Yes, your safety is our highest priority. Life jackets and all necessary safety equipment are included with every paddleboard rental. We follow strict safety guidelines to ensure that all of our customers have a safe and enjoyable experience.

Yes, for safety reasons, there is a minimum age for renting paddleboards. Participants who rent a paddleboard from us must be at least 12 years old. Minors under the age of eighteen must be accompanied by a parent or guardian throughout the rental process.