If you find yourself running late, the app provides the option to extend your rental session once by one additional hour. If you choose to extend the session, the same rate applies as if you had initially booked a longer session, which is an additional 10€ per hour. If you do not extend and exceed your booked time, our system may reserve the locker for the next customer, who will then be unable to start their session on time. In such cases, you will be required to pay the first hour rate of a new rental session, which is 15€. Always check the app to see if any overdue time has been calculated and pay immediately to avoid penalties. This feature allows you to manage your time on the water more flexibly and avoid inconveniencing the next user.

To rent a paddleboard, you can expect to pay 15 euros for the first hour. Each additional hour is typically 10 euros. For the most accurate and up-to-date pricing, as well as any potential discounts, please check directly on the Suppama app or visit app.suppama.com. This will ensure you have the latest information and can make the best decisions for your paddleboarding experience.

You can make reservations for paddleboarding equipment up to two weeks in advance using the Suppama app or web application. Simply select your desired date and time to book your equipment. While it’s possible to book your session in advance, you also have the flexibility to make a reservation on-site, subject to equipment availability. This allows you to plan your paddleboarding experience either well ahead of time or spontaneously, depending on your preference.

The rental period for paddleboarding equipment can be a minimum of 1 hour and a maximum of 6 hours. We recommend booking at least a 2-hour session to ensure you have ample time to enjoy your experience without feeling rushed. This allows for a more relaxed and enjoyable time on the water.

After you finish your rental session, you can open the app to check the status of your rental. If the status shows as “Completed,” then your rental session has successfully concluded. If the status still displays as “Active,” you should reopen the locker and check if the equipment is correctly placed in the assigned locker and properly positioned so that the scanner can detect them. After ensuring everything is in order, close the locker again and monitor the app for any changes in the rental session status. This will confirm that your session has ended.

Payment is made exclusively through the app. When making a reservation, you will need to enter the details of a valid credit or debit card. Payment is taken in advance. The app accepts both credit and debit cards, ensuring a seamless transaction process for your convenience.

You can cancel your reservation through the app under the following conditions:

• Regular Rentals: If you cancel more than 30 minutes before the scheduled start time of your reservation, we will refund 90% of the cost. If the cancellation occurs less than 30 minutes before the start time, no refund will be issued.
• Regular Rentals: If you cancel more than 30 minutes before the scheduled start time of your reservation, we will refund 90% of the cost. If the cancellation occurs less than 30 minutes before the start time, no refund will be issued.

This policy helps manage bookings effectively while providing flexibility for unforeseen changes in your plans.

• • Use Our Web Application: Visit app.suppama.com to start your rental.
  • Sign In/Register: Create an account or log into your existing account. Using the app requires sharing your location information to locate the nearest rental station.
  • Reserve Equipment: Select the number of boards (up to 5 per user), choose the start time and duration of your rental period, then proceed to payment. You can add or update your payment card information under user settings. Once payment is confirmed, a locker number and a 4-digit PIN will be sent to your phone number.
  • Collect the Equipment: Open the locker through the app or by entering the PIN received via SMS on the rental station’s screen. You may also store your personal belongings in the locker. Be sure to close the locker door after retrieving your equipment and enjoy paddleboarding!

This process ensures a seamless rental experience, from booking to boarding.

• Open the Locker: There are three ways to open the locker: activate the screen and hold the paddle blade against the scanner until the door opens, use the PIN code provided, or open it through the app.
• Place Items Correctly: Ensure that you return only the numbered equipment to the locker. Remove any personal items.
• Close the Door: Securely close the locker door after placing all items inside.
• Confirm Session Completion: Check the app to make sure your rental session has been properly ended. Enjoy the rest of your day!

This process ensures that the equipment is safely returned and that your rental session is concluded correctly.

As a Suppama user, you can rent up to 5 boards in a single reservation. When renting more than one board, it is required to enter the details of all participants during the booking process and collect signatures for the liability waivers. This ensures that each participant is registered and agrees to the terms of use, enhancing safety and accountability during your paddleboarding experience.

Yes, you can store your personal belongings in the lockers provided at the station while you are on the water. Please ensure that you securely close the locker door after placing your items inside. It’s important to note that while the lockers are available for convenience, Suppama does not take responsibility for personal items stored inside or outside of our stations. Make sure to take appropriate precautions to protect your valuables.

Paddleboarding at Kauksi Beach is indeed suitable for beginners! The calm waters and scenic surroundings make it an ideal location for first-time paddlers. Additionally, you can access all the necessary instructions and support through our app to ensure a safe and enjoyable experience. Always check the weather forecast before heading out to make the most of your paddleboarding adventure. Whether you’re looking to relax on the water or get a bit of exercise, Kauksi Beach offers a perfect setting for everyone.

We recommend wearing comfortable swimwear or athletic clothing that you are willing to get wet in. Also, remember to use sunscreen and bring a hat or sunglasses to protect yourself from the sun.

Paddleboarding at Kauksi Beach does not have strict age restrictions, but it is generally recommended that participants be at least 12 years old to handle a paddleboard independently. Additionally, all minors should be accompanied by a parent or guardian for safety. It is also important for all participants, regardless of age, to be confident swimmers and feel comfortable in the water. This ensures a safe and enjoyable experience for everyone involved.

No prior experience with paddleboarding is required, especially if you can swim and the weather is favorable. Our self-service paddleboarding experience caters to all skill levels, including beginners. Our app provides tutorials and safety videos, and our boards feature printed footprints to help you find the best stance for optimal balance. If you’re new to paddleboarding and prefer not to start on your own, we recommend joining one of our instructor-guided events. Our experienced guides will provide you with basic instructions and support, ensuring you feel comfortable and safe on the water.

If the weather turns bad on the day of your paddleboarding reservation, we prioritize your safety by offering flexible cancellation options. If you find that inclement weather conditions (such as strong winds or lightning) make it unsafe to paddleboard, you can cancel your session up to 30 minutes before your scheduled start time and receive a 90% refund. Unfortunately, if the cancellation occurs later than this window, a refund will not be available. We recommend keeping an eye on the weather forecast and making decisions early to ensure your safety and manage your reservation effectively.

Yes, you are more than welcome to bring your own paddleboard and equipment to Kauksi Beach! Just make sure to adhere to all safety rules and regulations while enjoying the water. If you’re setting up your board, remember that your friends can also conveniently rent equipment from our nearby rental station. This way, everyone can enjoy the beautiful surroundings of Kauksi Beach together!

Inside every locker at the Suppama SUP Station, you’ll find essential paddleboarding equipment including the board, paddle, life jacket, and an ankle leash. If any items are missing, please report them immediately through the Suppama app. Additionally, while you’re out on the water, you can use the locker to securely store your personal belongings. Please note that while the lockers provide a convenient place to store items, Suppama does not accept responsibility for personal belongings stored inside or outside of our stations. We regularly check and maintain our equipment to ensure a safe and enjoyable experience for all our customers.

Yes, for safety reasons, there is a minimum age requirement for renting paddleboards. Participants must be at least 12 years old to rent a paddleboard from us. Minors under the age of 18 must be accompanied by a parent or guardian during the rental process.

Yes, dogs are welcome on our SUP boards. Please remember that bringing your dog on board is entirely at your own risk. It is also important to ensure your dog’s safety, and we recommend providing a life vest for them if necessary. If your dog damages the equipment in any way, you will be responsible for the damage. This policy helps ensure a safe and enjoyable experience for you and your furry friend on the water.

Absolutely! Children can join paddleboarding accompanied by an adult. We recommend that children up to the age of 10 share a board with a parent. If you plan to paddleboard with children, it’s best to choose a day with stable weather conditions. Additionally, it is important to ensure that each child has a properly fitting life jacket, as the life jackets provided in our lockers are one size (40-130kg) and may not be suitable for smaller children. This ensures their safety and comfort while on the water.